How can we help?
Email a real person. That person is Cali. Audacity does not read email.
We aim to reply within two business days.
In an emergency, call your vet, not us
PetLogrrr is an organizational tool, not a veterinary service. It does not diagnose or give medical advice. If something is wrong with your animal, contact your veterinarian or an emergency animal hospital immediately.
How do I delete my account?
Open Settings → Delete account in the app and confirm. This permanently removes your pets, routines, and history. It cannot be undone.
How do I manage or cancel my subscription?
Open Settings → PetLogrrr Premium → manage subscription, or manage it directly in your Apple ID settings. Subscriptions renew automatically unless cancelled at least 24 hours before the current period ends.
I paid before. How do I restore my subscription?
Open the upgrade screen in the app and tap Restore purchases. Make sure you're signed in with the same Apple ID you originally purchased with.
Why does marking medication take an extra tap?
On purpose. PetLogrrr asks you to confirm before a dose is marked given, and warns you if a dose looks like a repeat. Two people who both love the dog can both feed the dog. We'd rather add a tap than let that happen with pills.
Can I share with family or a sitter?
Two ways. Invite someone into your household (Settings → Invite to household) and they get their own login onto the same routine — as an editor who can check things off, or a view-only sitter whose access you can set to expire. Or, for a one-time hand-off, send a Care Card: your pet's whole routine, feeding, meds, and vet in one message, with no app or account needed on their end.
Do you sell my data?
No. We don't sell your personal information, and your notes and photos aren't used to train third-party models. Full detail in the Privacy Policy.
Is there an Android version?
Not yet — PetLogrrr is launching on iPhone (iOS) first, so we can make it great before expanding. We don't have an Android date to share right now. If you'd like one, drop us a line at support@petlogrrr.com — demand helps us prioritize.
Still stuck?
Email support@petlogrrr.com and tell us what happened, what you expected, and which device you're on. Screenshots help enormously.